Your Best Choice for Furnace, Heat Pump, & AC Repair in Ooltewah, TN (7)

After conducting an annual fall checkup, Taylor with Air Systems shared with us our 14 year old bonus room heat pump was pretty much on its last legs. Previously they had repaired a refrigerant leaked in the coils that extended the life but he noted it was just a matter of time that it would need replacing. Very professional and no high pressure, but Taylor simply explained some of issues that could be expected. So we elected to replace the unit now rather than in the middle of winter or a hot summer. Taylor was very helpful in explaining the different models but was forthright in recommending only what we needed. We scheduled the installation of the new unit the next week and everything went very smoothly. The installers were very considerate and efficient. Very pleased with their service

Prompt, courteous and knowledgeable.

Came on time and very knowledgeable.

Always happy with Air Systems employees

Taylor was great! On time, polite, professional, answered every question with confidence and expert knowledge.

I was dissatisfied with this last service. The technician was unable to resolve or diagnose the odor issue I've been having since July of this year. When my air conditioning is on, there is an odor that I can best describe as a lake water, musty, metallic smell coming from my vents throughout my entire house. It began coming from the vents in two rooms (guest bathroom and office) for the first couple of months. Now the odor comes from multiple vents throughout the house. When the technician was here, I could smell the odor coming from the vents while the air conditioning was on and I pointed it out to him. He explained what the possible causes could be, but didn't seem attentive in diagnosing the issue based on the odor. He didn't say whether or not he could smell the odor either. He seemed more interested in trying to sell me an air quality control product than diagnosing the issue. My house was built just three years ago, so it's still fairly new. There was never an odor until July of this year. I just think that it's odd that all of a sudden after three years, there's this odor coming from my system when the air conditioning is on. I change the air filters regularly and have my system inspected/maintenance performed twice a year.

On time, very polite and professional

Taylor was very knowledgeable and customer oriented. He was very respectful and did his job professionally.

Zach is great to work with. Explained everything to me. Very nice young man.

very experienced and can explain all issues to the common woman. Thank you!!

Zach is very knowledgeable in his field. He explains everything in detail and is also personable.

Whole team on top of their "game."

Taylor was great, explained issue and resolution clearly.

Taylor was knowledgeable cordial and informative I appreciate that.

Taylor did a great job explaining what was going on with our unit and offered further explanation on potential needs for an air purifier and routine maintenance.

Taylor is always pleasant and very informative about preventative measures with my systems. Alway welcomed to my house for servicing

A pleasant well spoken young man who is employed by an effective company

Really appreciated his timeliness, thoroughness and knowledge

Taylor got here checked our system said we were good and was gone.

Taylor explain all my questions clearly

Outstanding service. Very quake from time of call until the service man arrived.Highly recommend to anyone needing service

Zach was helpful, professional, and efficient!

Zach was refreshingly knowledgeable and efficient. It renewed my faith in today’s business practices.

service man was very nice

3 times we have had the same service technician - and he has been wonderful and very knowledgeable.

Very organized and thorough. Asked us questions.

Very professional, courteous and resolved our issue very quickly.

Taylor is very knowledgeable in the hvac industry & knows what to do to fix any problems that arise.

Air was not cooling, they cam out and 15 minutes had the unit up and running. Awesome!!!!!!

Taylor arrived on time and was so polite. He was very helpful with answering our questions and provided great service.